Frequently Asked Questions
We’re sorry you’re experiencing problems accessing or completing an eLearning course. Answers to the most common questions are provided below.
Q – I can't start a course.
A – If you get either of the following messages, it means you have a popup blocker turned on. Disable all popup blockers, then close your web browser and log back in to SSTAR.
Q – I can't view or print my certificate.
A – You need to have Adobe Reader 6 or later to view and print certificates. If you still have trouble after updating to the latest version of Adobe Reader, please completely remove the program and re-download it.
Q – I lost my certificate. Can you send me another?
A – No. We do not keep track of certificates. Once a certificate is generated it stays on the server for only a few hours. If you need a replacement certificate, return to the course and submit the course evaluation. You will then be forwarded to the certificate creation page. You only need to view the content once to obtain a certificate.
Q – I can't see all or part of the course.
A – Most of our courses are Flash-based and require the Flash Player. Please make sure you have at least Flash Player 8 installed on your computer.
Q – I can't get past a screen in an interactive online course.
A – The screen requires that an activity be completed before you can move on. Please refer to the instructions at the bottom middle of the screen. The instructions will inform you on what to do next. You may also want to take the navigation tutorial presented to you at the beginning of the course. This will guide you through the basics of interactive online VISSTA courses. You can also access the Navigation Tutorial through the link at the bottom of this page.
Still Need Help?
- Online Course Navigation Tutorial
- Take a look at the tutorials for more information.
- If your question was not answered here, please feel free to contact us.
Click the tech support link to sumbit a tech support request.
